Functiebeschrijving: Change Portfolio Consultant

ING is looking for a Change Portfolio Consultant, specifically for PMO related activities to support MT Tech Group Services in the further professionalization of the use of their virtual Obeya, backlog administration in Azure Boards, Portfolio Management in Service Now and needed reports on management information for several governance bodies. This consultant needs to strengthen the capabilities in this field in the Process & Organisation team at TECH/Group Services. You will support the business manager and process and organisation team in being able to structure and cope with the increasing demand of management reporting in Tech GS in a sustainable way and to further professionalize the work at hand. We need to do this in order to set-up a structural governance in a proper and sustainable manner for the future.

Tech Group Services

Tech is the provider of IT services for ING. Within Tech, Group Services delivers IT solutions and services for and together with internal business partners at ING.
We are looking for a Change Portfolio Consultant in a small team of experts that supports our delivery organisation.

What’s a Change Portfolio Consultant within ING Group Services?

As a Change Portfolio Consultant supporting Group Services you will be working in a complex application landscape for the Group Services departments. You work at a place where you are together with a number of colleagues in charge of the correct and consistent set-up of amongst others Obeya’s, Azure Boards backlogs and reports.
Within Group Services we have an Agile delivery model including various (Bus)DevOps teams. Most of the teams and applications operate in a blended sourcing model; consisting of both on- and offshore employees, external vendors and their international employees.

 To help us realize our goals and ambitions we are looking for an enthusiastic Change Portfolio Consultant.

We are looking for a driven Change Portfolio Consultant applying procedures, tools and methods, with great understanding of practices and approaches. You are an expert in building relationships/ team working, resolving conflicts and problems with strong influencing and persuading skills. As a Change Portfolio Consultant you have great communication/listening skills and you are strong in gathering information without losing your focus on your customers. You bring positive energy to the teams and have very good social skills.

What will you do?

•    Governance
        - The professional ensures that decisions can be taken based on the right information by setting up the right structures.
•    Reusability
        - The professional facilitates the sharing of knowledge and makes the team the central point for templates and best practices.
•    Delivery support
        - The professional makes it easy for their stakeholders to do their jobs by reducing bureaucracy, providing training, coaching, mentoring and quality assurance.
           - Stakeholders being (MT CTO, MT Tech, NGT, MT GS for their Obeya and Obeya’ s at lower levels in the organisation.
•    Traceability
        - The professional provides the function for managing documentation and document history
•    Automation
        - The professional automates as much as possible the recurring and repetitive work related to the delivery of management information.
 
Who are you?

You are a driven Change Execution Professional that must be passionate about Obeya as the leadership system and you have deep knowledge of the use and possibilities of Azure Boards and reporting possibilities in the tool itself or with Power BI. You are ambitious with what you and your team want to achieve. You stimulate yourself and the team members towards continuous improvement. You bring positive energy to the team and have very good social and communication skills.

Your education, experience and background:
•    Education at Bachelor/Master level with a strong background in IT.
•    Relevant IT experience: 5 years
•    Experience in directing people and other resources to achieve specific end results within limited timeframes (6 months)
•    Sound knowledge of Obeya as leadership system
•    Sound knowledge of Azure Boards
•    Sound knowledge of Service Now PPM
•    Sound knowledge of Power BI
•    Sound knowledge of setting up a sustainable Way of Working around the use of an Obeya and reporting needs for several governance bodies.

Competencies:
o    You are a team player. Teamwork is one of the core competencies of the Process Expert. It is important that you work well with people and share information that is important for others.
o    You are open to the input of others and you are prepared to learn from them. You place the importance of a common goal above personal goals. This way, you encourage teamwork in order to achieve mutual goals.
o    Professional Expertise/ market focus. You are passionate about IT. You work on the development of your knowledge in certain fields and as your level of experience increases, you also develop deeper and broader knowledge.
o    As a Professional, you are able to make good analyses. Problem analysis and judgement is therefore an essential competency in this profile. To the customer, you act as an expert.
o    You continuously focus on improving your personal performance and that of your team. You strive to achieve high work standards and are not satisfied with average levels of performance.
o    Flexibility is required in order to get things done. You do not just give up when things are not going well, and you know who or where to turn to within the organisation if you need support.
o    Besides his/her persuasiveness, this Professional has the ability to adjust his/her style of communication and take into account the interests of the people he/she is addressing.
o    Customer focus and customer interests is paramount: a successful Change Portfolio Consultant comes up with solutions that meet the needs of the customer.
o    Planning and organisation: the planning and organisation competency is highly important to do your job as well as being able to work in a structured manner.
o    Organisation sensitivity: You should understand the effects of your decisions within the organisation.
o    Taking initiative
o    You are an Orange Code role model:
         - You are always a step ahead
         - You take it on and make it happen
         - You help others to be successfull
o    Actively involves and aligns with practitioners across GS